Communication Workshops

Good communication skill is a core skill needed in the corporate environment, something that is
expected from almost everyone in an organisation. Whether you are an executive, senior manager,
or support staff, you should be able to express yourself and communicate well with your colleagues.
Effective communication skills and increased productivity go hand in hand. When businesses, teams
or individuals miss or fail to meet their targets, it is often due to poor communication about projects,
goals, milestones, and deadlines. Communication training and facilitation can assist organisations to
avoid these pitfalls.

Communication overview

Communication skills play an important part in determining an individual’s work effectiveness and career success. Good communication skills are vital to strengthen relationships, eliminate costly
misunderstandings, motivate employees and foster teamwork.

DURATION

3-4 hours

OUTCOMES

Create awareness of the role and importance of communication in your organisation for leaders

WORKSHOP OVERVIEW

– What are the company values?
– Communication building blocks
– Barriers to communication
– The effectiveness of informal vs formal communication

Behaviour-based feedback

*This workshop can be a stand-alone or form part of a leadership series for communication excellence.

Also, according to research from Gallup, only 28 percent of people receive feedback a few times a
year, while 19 percent say they receive it once a year or less. Part of the problem is that
performance conversations can be stressful. When people get defensive, and the mood turns sour,
workplace relationships can be damaged. And when you factor in a busy working environment, it’s
easy to see why some managers might put off giving feedback until formal performance reviews.
But delaying giving feedback can lead to a disconnect between it and the behavior or action it
describes.

Behavior-based feedback allows you to serve as a messenger or reporter who simply relays
information, instead of an accuser or judge who must issue an indictment about someone

DURATION

3 -4 hours

OUTCOMES

– Understanding the importance of behaviour-based feedback
– Identifying how and when to use feedback tools for maximum organisational impact

WORKSHOP OVERVIEW

– Attitude vs behaviour
– Tools to give feedback
– Activities and practical exercises
– How to give feedback to seniors/ management
– Tips for difficult conversation

Practical skills to become an excellent communicator

*This workshop can be a stand-alone or form part of a leadership series for communication excellence.

Effective communication skills are often the difference between hovering on the ground floor and
stepping your career up to a leadership level. It is also the glue that binds your organization
together; it connects departments and teams in the workplace and ensures that every employee is
up to date, on the same page, and aware of company happenings and changes.
Organisations with effective change and communication programs are 3.5 times more likely to
outperform their competitors.

DURATION

4 hours

OUTCOMES

– Understanding the skills of vulnerability, listening, asking questions, observations and empathy in the workplace.
– How to effectively use them for team development and engagement

WORKSHOP OVERVIEW

– Understanding vulnerability in leaders
– Importance of listening
– How and why to ask the right questions
– Power of observation
– The significance of empathy